Terms and Conditions & Privacy Policy

Article 1: Applicability

1.1. These general terms and conditions apply where Woods Of Wonder bv (hereinafter referred to as WOW), company registration number 0807.903.201, provides services or products to the customer, including – but not limited to – courses or training programmes, online products, physical products, or audio or video files.

1.2. The customer confirms that they have read these general terms and conditions in a language they understand and accept them in full without reservation. In doing so, the customer expressly waives the application of their own general terms and conditions.

1.3. All parties accept electronic evidence (e.g. email, backups, etc.) within the context of their dealings.

Article 2: Registration for and/or purchase of courses, individual coaching, other products and/or services

Registration is completed by submitting a registration form via email or via the WOW website.

By registering, the customer agrees to these terms and conditions.

Other products and/or services can be purchased via the relevant pages on the website. By completing the purchase form, the customer agrees to these terms and conditions.

Article 3: Confirmation and delivery

3.1 WOW will confirm registration for a course or an order for a product in writing by email.

Only an agreement to carry out work that has been accepted in writing by WOW is binding on WOW, in accordance with the special terms and conditions agreed in writing and these general terms and conditions.

3.2 Products are delivered to the delivery address provided by the customer when placing their order. Incorrect delivery addresses are the customer’s responsibility and may result in additional costs being charged to the customer.

3.3 Products are dispatched via bpost within 5 working days of receipt of payment at the latest. Delivery is available within the Benelux region and, on request, to other countries within the EU. WOW always seeks the most cost-effective solution.

3.4 Products will be delivered within seven days wherever possible. However, the delivery times stated are not binding but are provided for guidance only. No delay in delivery shall give rise to the cancellation of the sale or the payment of compensation to the customer, except in the case of a deliberate delay.

3.5 Except in the case of an error attributable to the customer, such as loss resulting from the provision of an incorrect delivery address, in the event of non-delivery of the goods, any sums paid by the customer will be refunded without interest or other compensation.

3.6 To be admissible, complaints must be received by us: (a) in the case of a complaint regarding non-conforming delivery, within 10 days of delivery; and (b) in the case of hidden defects, within 10 days of the defect being discovered or of the time at which such discovery could reasonably have been made. The customer’s acceptance of the goods covers any possible defect or non-conformity that could have been identified at the time of acceptance.

3.7 In the event of the delivery of a product, we shall not be liable for any delay in performance or for any failure to perform our obligations due to events beyond our control, including production stoppages, difficulties in procurement or shortages of raw materials, labour, energy or transport, or delays in transport, strikes, lockouts, work stoppages or other industrial disputes affecting either ourselves or our suppliers, even if such events were foreseeable...

Article 4: Cancellation or withdrawal and amendment of billing details

4.1 The consumer has the right to notify the company that they are cancelling the purchase without penalty and without giving any reason within 14 calendar days from the day following the delivery of the goods.

The returned items must be undamaged and unused (in unopened, intact packaging) and must be returned within 14 calendar days from the day following delivery of the goods to: Woods Of Wonder bv - Trimpont 5, 9660 Everbeek.

The shipping costs incurred, as well as the postage costs for the return, are to be borne by the consumer.

4.2 The right of withdrawal and return do not, understandably, apply to ‘non-physical’ products such as online courses, audio stories, workshops, multi-day events and coaching sessions. (Art. 47, §4 1°, 2° & 3°)

4.3 Cancellation of participation in a course, coaching session, workshop or multi-day event. Cancellation by the client is only possible in writing via email to welkom@woodsofwonder.be, no later than 3 weeks before the (first) course day. WOW will charge an administration fee of €50.00 for this. If the client cancels within 3 weeks of the (first) course day, the client is liable for 50% of the fee. A partial refund must be expressly requested in writing before the start of the first course day. If the client cancels within 1 week of the (first) course day, the client is liable for 100% of the fee.

The client may send a replacement, provided they are suitable for the course or multi-day programme’s target group and provided the client has notified WOW of this.

4.4 Changes to billing details may only be made in writing, provided the new details are complete and received before the due date of the relevant invoice. WOW will charge an administration fee of €25.00 for this.

Translated with DeepL.com (free version)

Article 5: Price and payment

Provisions relating to distance selling to private individuals.

(Act of 6 April 2010 on market practices and consumer protection)

5.1. The price for the performance of work is as stated in the contract or on the invoice. The price of products available for purchase online is stated on the relevant webpage.

5.2 Validity: while stocks last

5.3. Upon registration, the customer will receive a payment request and/or invoice by email. This payment request or invoice must be settled within the period specified therein. In the event of non-payment or late payment, the customer shall, without notice of default, owe statutory interest on the outstanding amounts from the due date of the payment request or invoice. If, following a reminder, the customer still fails to make payment on time, the customer will receive a final demand, in which administrative costs will be charged. Furthermore, all costs incurred for debt collection shall be borne by the customer.

Purchases from WOW thuis can be made in cash or by bank transfer.

5.4. The customer is responsible for paying the course fees. WOW cannot be held liable for any deviating agreements in this regard between the customer and any employer.

5.5. Any disputes regarding the invoice must be reported by the customer to WOW by registered post within 10 days of the invoice date, failing which the right to raise such a dispute lapses.

5.6. Set-off by the customer is expressly excluded.

5.7. Partial payments of an invoice are permitted in exceptional cases, provided that this is requested prior to registration and mutually agreed in writing. WOW will charge an administration fee of 5% of the invoiced amount for this, with a minimum of €25.00.

5.8. Any discounts granted are valid only if the full invoice amount has been paid by the due date of the invoice at the latest; otherwise, the customer remains liable for the full amount of the course/training/service/workshop/product.

5.9 Postage costs (where applicable): the postage costs stated apply to Belgium and the Netherlands. For other countries, the price must be increased by the relevant, applicable international postage cost (please contact us in advance by email for an accurate quote). The same VAT rate applies to postage costs as to the product.

5.10 Prices include VAT, where applicable:

all prices are quoted in euros

6%: books and audiobooks

21%: all other products

(business customers from another EU Member State will be charged 0% VAT upon entering a valid VAT number).

Article 6 Cancellation, amendment or rescheduling by WOW

6.1. In the event of insufficient enrolments, WOW reserves the right to cancel or postpone a course.

6.2. WOW also reserves the right to amend a course programme as a result of unforeseen circumstances.

6.3. WOW shall be legally exempt and shall not be obliged to fulfil any obligation towards the customer in the event of force majeure. Force majeure shall be understood to mean a situation in which the performance of the agreement by WOW is wholly or partially, whether temporarily or otherwise, prevented by circumstances beyond its control, even if such circumstances were already foreseeable at the time the agreement was concluded. Without being exhaustive, the following are in any event considered to be cases of force majeure: war, accidents, illness, government measures and/or failures on the part of third parties.

In such cases, WOW shall inform the customer as soon as possible.

6.4. In the event of cancellation, the course fees already paid shall be refunded to the customer. Should a course in a particular location or on a particular date be cancelled due to insufficient enrolments, and should the course be offered in multiple locations or on multiple dates, WOW shall offer the customer the opportunity to attend the course in the alternative location and/or on an alternative date. Should the customer decline this offer, the course fees already paid shall be refunded.

Article 7: Liability

7.1. WOW shall endeavour to carry out all activities relating to the course – both in terms of content and organisation – to the best of its ability.

The client acknowledges and accepts that WOW’s obligations are purely obligations of means.

7.2. The client is obliged to ascertain for themselves whether they are medically and psychosocially fit to undertake a particular course, training programme or training. If, in WOW’s assessment, the customer proves unable to participate appropriately in a course or training programme, WOW reserves the right to cancel or terminate the agreement prematurely, in order to guarantee the quality of our services to other participants. In this case, we will consider whether a partial refund can be issued, in proportion to the cancelled portion of the purchase.

WOW accepts no responsibility or liability for any damage, injury or loss that may arise from the customer’s participation in the chosen training programme.

WOW shall not be liable for any damage related to participation in the course or caused by cancellation by WOW, by its employees or by other persons employed by or on behalf of WOW, or whose services have been used by WOW.

7.3. WOW is therefore only liable for damage that is the direct result of a specific, proven fault and is not liable for indirect damage of any kind, nor for damage arising from liability towards third parties.

7.4. WOW’s liability is in any event limited to the value of the services provided, which shall be determined on the basis of the invoice issued by WOW in the customer’s name.

Art. 8: Copyright

The course materials and/or other products provided become the property of the customer. The copyright to the materials and products provided rests with WOW or with the person who provided or wrote the material.

Without the express written consent of WOW, no data, parts or extracts from the material provided may be reproduced, shared with third parties or published in any way whatsoever.

Art. 9: Replacement of lecturer(s)

WOW reserves the right to replace lecturers appointed by it to deliver the course with other lecturers.

Art. 10: Complaints

Complaints regarding the services provided to the client must be submitted in writing, stating the reasons, no later than 8 days after the course has been delivered; failing this, the client shall be deemed to have accepted the services provided and to have waived all rights and remedies available to the client under the law and/or the agreement.

Art. 11: In-company courses

Agreements regarding ‘in-company’ courses shall be set out in a separate contract. Should the client or WOW be unable to fulfil these agreements due to unforeseen circumstances, both parties shall consult as soon as possible regarding postponement or cancellation. Any costs arising from this shall be borne by the party unable to fulfil its obligations.

Article 12: Notices

The customer expressly acknowledges that all notices from WOW may be validly served by email.

Article 13: Dispute Resolution

13.1. All disputes between the parties shall fall exclusively within the jurisdiction of the courts of Oudenaarde, without prejudice to WOW’s right to bring proceedings before the court with territorial jurisdiction under ordinary law.

13.2. All agreements between the parties shall be governed exclusively by Belgian law.

Article 14: Identity of the company

Woods Of Wonder bv

KBO : 0807.903.201

BTW : BE 0807.903.201

Trimpont 5, 9660 Everbeek, België

E-mail: welkom@woodsofwonder.be   

Article 15: Protection of personal data

We take data protection very seriously. We guarantee the appropriate protection of your personal data. In doing so, we adhere to the provisions of the General Data Protection Regulation (GDPR).

When using the WOW website, registering and making purchases in the webshop, personal data is collected and processed. WOW attaches the utmost importance to the protection of your privacy. We endeavour to inform you as clearly and comprehensively as possible about how we handle your privacy.

15.1 What do we do with your information?

When processing the personal data you provide, we have the following objectives in mind:

-to create a personal account that allows you to log in to multiple services and receive personalised information

-to receive our newsletter and/or other information about products and services, if you wish

-to use our websites correctly and to the full

-to identify your areas of interest so that we can provide you with personalised recommendations

-to carry out general user management

-to contact you when necessary.

15.2: Right of access and rectification

You have the right to request information, free of charge, regarding the processing of your personal data. Under the GDPR, you also have the right to have this personal data rectified if it is inaccurate or incomplete. Furthermore, you may request the erasure of your personal data or object to its use if it is irrelevant.

To exercise these rights, you can always contact us via the email address in Article 14.

15.3: How do we protect your personal data?

WOW uses the all-in-one business platform Kajabi. This platform takes appropriate security measures to protect your data against, amongst other things, accidental destruction, accidental loss, unauthorised alteration or unauthorised access.

The use of nicknames, logins, passwords or access codes is your responsibility as the end user. You hereby undertake to maintain their confidentiality with due care. In the event of loss, theft or misuse of login details, please notify us immediately by email.

15.4: Changes

WOW reserves the right to amend these terms and conditions at any time. We therefore ask that you regularly check the latest version of this document. If you do not agree with any changes to the terms and conditions, you may request that your data be deleted at any time.

Article 16: Cookie Policy

When you visit woodsofwonder.be, our website may automatically place so-called ‘cookies’ on your computer’s hard drive. This allows us to enhance our visitors’ browsing experience: cookies help our website function more effectively and tailor it to your needs and preferences.

Cookies?

Cookies are small files containing strings of characters that are sent to your computer when you visit a website. If you visit that website again, they ensure that the site recognises your browser. Cookies do not perform any actions on your computer; they simply provide your browser with additional information. In essence, cookies act as ‘reminders’ for websites. They can remember user settings and other data (such as language preferences, login details, etc.), but do not store names, addresses, ages or other personal data (except, in some cases, your IP address).

Cookies from other third parties

On this site, we use YouTube, Facebook and other third-party services. We believe that using the services offered by these third parties enhances your experience on our website. These third parties may place cookies to record certain data, for example to analyse visitors’ clicking behaviour.

Disabling or deleting cookies

Most web browsers allow you to delete cookies from your hard drive. You can also block cookies in advance, or you can choose to receive a warning before they are installed. Please consult the instructions or help function of your web browser for further details.

If you consent to the use of cookies whilst visiting the WOW website, they may be used during your subsequent visits to our site.